COMPLIMENTS CONCERNS COMPLAINTS February 2010


COMPLIMENTS
can be added to our childminding records at any time by calling Ofsted's Early Years Helpline 08456 404040

CONCERNS
do discuss any concerns with us as soon as they arise

COMPLAINTS
should you have a complaint please bring it to our notice immediately. We will consider the issues raised and endeavour to resolve them quickly. If your complaint requires in depth discussion and privacy we will arrange a mutually convenient, preferably child-free time during which we will try to resolve it.


We will investigate all complaints made in writing from parents where these relate to the Early Years Foundation Stage. We will provide the parent who made the complaint with an account of the findings and of any action taken as a result within 28 days.

We will make a written record of complaints, any action taken, and the outcome of any investigation, and provide a summary on request to any parent of a child for whom we act as childminders and Ofsted. Records will be retained for a reasonable period, e.g. 3 years from the date on which the record was made.

Should you make a complaint about us directly to Ofsted, they will investigate to check that we are complying with the EYFS, or inspect us to see if we are meeting the requirements of registration on the Childcare Register and remain suitable to provide childcare.

Where there are child protection allegations about a provider, Ofsted will refer the complaint to the appropriate agency and take any necessary action themselves about the continued registration of the provider.

Ofsted National Business Unit, Royal Exchange Building, St Ann’s Square,Manchester M2 7LA Tel:0300 123 1231 www.ofsted.gov.uk/parents
(Head Office: Aviation House, 125 Kingsway, London WC2B 6SE)

Ofsted leaflet Building better children’s services:
concerns and complaints about childcare providers,
Ref No. 070154 can be downloaded from the Ofsted website.

Statutory Framework for the Early Years Foundation Stage,
ref: 00013-2007BKT-EN and Practice Guidance for the
Early Years Foundation Stage, ref: 00012-2007BKT-EN can be
downloaded from www.everychildmatters.gov.uk

Other useful telephone numbers:
Children’s Information Service 0800 3898312
ChildcareLink 0800 2346346


Wendy & Louis Bernardelle